SHIPPING:
Please allow up to 7 business days for orders to ship.
Once shipped, please allow 24-48 hours for tracking numbers to become available.
We are NOT RESPONSIBLE for lost, delayed, or damaged mail once it leaves our hands, and we will not offer replacements or issue refunds. Please contact the shipping courier for tracking issues.
If a package is returned to us due to an incorrect inputed address on the part of the buyer, we will offer you a refund (excluding shipping cost), or you can purchase a new label and we will re-send.
If a package’s tracking status says it has been delivered, but you claim to have not received the item, you must log an investigation with USPS (or your local courier) to prove your parcel was never received in order to be refunded. Please see all information here required to file a claim with USPS:
http://www.usps.com/help/missing-mail.htm
RETURNS:
Due to being a small business and having limited stock, all sales are final. We can not accept returns or exchanges for any reason. Please check the provided sizing charts for apparel purchases, or email us for help with sizing.
We allow up to 24 hours after purchase for order cancellations (per the item has not been shipped out)
Lady Moon Co.® is not responsible for lost or delay due to the postal service, or from use after purchase (pin backs or shoe charms falling off).
If you receive the wrong order or your order is damaged, please contact us + we will take care of it!
EMAILS:
For ALL order or general inquiries please email info@ladymoon.co
No Instagram DMs
Please allow up to 1-2 business days (MON-FRI ONLY) to receive an email response.
We are a two person company, and as a small business your patience is appreciated!
ORDERS:
Once orders are placed, items cannot be altered. We do allow 24 hours for any order cancellations (granted the item as not been shipped)
Please make sure your addresses are correct. Once orders are shipped out, any changes to shipping addresses are not possible.
thank you!